Refund Policy
How refunds and cancellations work. Last updated 19 September 2026.
BiliMind is sold by Oybek Odilov. Payments are processed by Paddle (Paddle.com), our reseller and merchant of record, so it is Paddle that returns the money.
The rule
Ask within 14 days of any payment — a new plan, a renewal, or a top-up pack — and you get all of that payment back. You do not need to give a reason.
How to ask
Email [email protected] from the address you paid with, or tell us that address, and say which payment you mean. We arrange the refund through Paddle, and it goes back to the card or account you paid with. How long it takes to appear depends on your bank.
What a refund changes
When a payment is refunded, we may end the plan period or top-up pack it paid for. Courses and lessons already written stay yours and stay readable.
Cancelling instead
You can cancel a plan any time from your account. Cancelling stops the next renewal: you keep your plan until the end of the period you already paid for, and you are not charged again. Cancelling on its own does not refund the current period — if you want that too, ask within 14 days of the payment.
Repeated requests
Refunds are for people who find BiliMind is not right for them. We may decline a refund to somebody who keeps buying and refunding.
Your legal rights
If you live in the EU or the UK, the law gives consumers rights over digital purchases. Nothing in this policy takes any of them away.
Contact
Anything about a payment or a refund: [email protected].